Jewelry Satisfaction

Love your purchase or return it easily.

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Jewelry Returns

Return Policy

Satisfaction guaranteed with our easy return process.

woman wearing gold necklace and white shirt

pair of gold-colored dangling hook earrings on top of spiral notebook

Return Process

Contact us for return authorization details.

Eligibility Criteria

Items must be unworn and in original condition.

Customer Satisfaction

We want you to love your jewelry purchase, and your satisfaction is our priority. Please review our return policy below:

Eligibility for Returns

Items must be returned within 30 days of the delivery date.
Items must be unworn, undamaged, and in their original condition, including packaging and accompanying materials (e.g., certificates of authenticity).
Customized, engraved, or personalized jewelry is non-refundable unless defective or damaged upon arrival.

Return Process

Contact Us: Email our customer service team at olivia@mcgregorworld.com with your order number and reason for return. We will provide you with a return authorization.
Prepare Your Package: Securely package your item, including all original materials.
Ship Your Return: Ship your return using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.

Refunds

Refunds will be processed to your original payment method within 5–7 business days after receiving and inspecting the returned item.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

We offer exchanges for eligible items. Please contact us within the 30-day return window to initiate an exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly, including offering a replacement or refund.